Legal

Terms of Service

Last updated: August 7, 2026

These Terms of Service (“Terms”) govern your access to and use of Penopta’s websites, applications, and related services (the “Services”), including penopta.com and app.penopta.com. By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. The Services

Penopta provides tools for teams to connect AI agent threads and related work into shared projects, collaborate around that context, and manage integrations that sync selected activity into Penopta. Features may change over time as we improve the product.

2. Accounts and eligibility

  • You must provide accurate account information and keep it up to date.
  • You are responsible for activity under your account and for safeguarding access methods (including passkeys and API keys).
  • You must be at least 13 years old (or the minimum age required where you live) to use the Services.
  • If you use Google Sign-In or another identity provider, you must also comply with that provider’s terms.

3. Organizations and seats

Penopta supports organizations and roles. Organization owners and admins are responsible for managing membership, invites, and access. Content synced into an organization or project may be visible to other members according to your settings.

4. Your content

“Customer Content” means projects, thread context, messages, metadata, integration settings, and other materials you or your users submit to or sync into the Services.

  • You retain ownership of Customer Content.
  • You grant Penopta a limited license to host, process, transmit, display, and otherwise use Customer Content solely to provide and improve the Services.
  • You represent that you have the rights needed to submit Customer Content and to grant the license above.
  • You are responsible for ensuring that syncing agent or chat content into Penopta complies with your agreements with third-party AI providers and your internal policies.

5. Acceptable use

You agree not to:

  • Violate law or third-party rights
  • Attempt unauthorized access to the Services or other users’ data
  • Interfere with or disrupt the Services
  • Upload malware or abuse the Services for spam, scraping at harmful scale, or fraud
  • Misrepresent your identity or affiliation
  • Use the Services to process content you are not permitted to share with teammates or Penopta

We may suspend or terminate access for violations of these Terms or to protect the Services.

6. Third-party services

The Services may integrate with third-party products (for example Google Sign-In, Claude, ChatGPT, hosting providers, and email delivery). Your use of those products is governed by their terms and privacy policies. Penopta is not responsible for third-party services we do not control.

7. Intellectual property

Penopta and its licensors own the Services, including software, design, branding, and documentation. These Terms do not grant you any right to use Penopta trademarks except as needed to identify your use of the Services in a factual way.

8. Confidentiality

If you receive non-public information about Penopta’s product, business, or security, you will use it only as needed to use the Services and will not disclose it except as required by law.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PENOPTA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CUSTOMER CONTENT WILL BE PERFECTLY PRESERVED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PENOPTA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS. PENOPTA’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PENOPTA FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

11. Indemnification

You will defend and indemnify Penopta against claims, damages, and expenses arising from your Customer Content, your use of the Services, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Services. Provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnity) will survive termination.

13. Changes

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. Courts located in California will have exclusive jurisdiction over disputes arising out of these Terms, except where prohibited by applicable law.

15. Contact

Questions about these Terms:
Email: legal@penopta.com
Privacy inquiries: privacy@penopta.com
Web: https://penopta.com

Related: Privacy Policy